CASE STUDY

JB HI-FI approached ActReal to produce a series of short instructional films that clearly demonstrate their internal process for leaders managing mental health conversations with staff.

JB HI FI maintains the highest standards of

mental health support of their people and, as such, planned to utilise these demonstration scenes to augment their F2F mental health awareness and management training.

Realism was crucial

Again, it was critical to the project that the scenes were very realistic. The learning team wanted to ensure the subject matter was treated with respect, and that the learners could see the model used in a realistic situation.

A High Standard

Set The Scene

It was important to begin with a small establishing scene that briefly introduces the scenario while clearly showing  a manager noticing a change in a staff member's capacity to deal with stress.

Next, it is critical to show both effective and ineffective versions of the following conversation.

Ineffective Conversation

Effective Conversation

Demonstrating ineffective conversations allows a learner to reflect on their 

own ineffective behaviours and

their causes. A facilitator may

want to use the videos to

prompt impactful

discussion, as was

the case here. 

Reflection

Ownership

Demonstrating effective conversations places the learning content into a

real world, conversational context.

This allows the learner to envisage themselves

implementing the

featured model

in their own way.

“The video scenarios were definitely the highlight, and they tie all of the material together well to make their point. Their conversations felt authentic and moving.”

JB HI-FI

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